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FAQ
Are our sneakers original?
At KeepItSneaker, we guarantee the authenticity of all our sneakers. Our expert team consists of experienced specialists who carefully inspect each sneaker to ensure they are 100% authentic. We check every detail, from the materials and stitching to the packaging and labels, so you can be sure you are receiving a genuine and high-quality product. Our commitment to authenticity is what sets us apart, and we strive to offer our customers only the best.
What is our shipping time?
The shipping time varies per product and you can see it if you click on the desired size or variant. If not specifically stated, please expect a shipping time of 1-7 business days, excluding weekends and holidays. Orders placed before 5:00 PM on a business day are subject to our standard shipping time. Please note: this concerns processing time and does not guarantee that you will receive your order on the same day. We ship goods from Monday to Friday. All products with the (24H) icon will be shipped within 24 hours if you order before 5:00 PM.
We do everything we can to deliver your package on time! 🎄
Please note that orders from December 13 may no longer be delivered in time for Christmas. We do our utmost to send your order as quickly as possible, but due to the crowds at our external warehouses and carriers, delays may occur.
Can I return my order?
If you are not satisfied with your purchase at KeepItSneaker, you can easily return the products within 14 days of receipt. Feel free to try on your sneakers, but make sure they remain in the same condition as when you received them.
More information about returns can be found on our returns page .