General
Do you have a physical store?
Yes, KeepItSneaker has a physical store in Weert. You are very welcome to view our collection there and receive advice from our team.
Who are the owners of KeepItSneaker?
KeepItSneaker was founded by Daan and Daan, passionate sneaker enthusiasts who value quality and authenticity.
Can I contact you for questions or support?
Yes, you can easily reach us via the contact page on our website or by email. We are ready to help you with all your questions and provide fast support.
Authenticity at KeepItSneaker
Are your shoes 100% authentic?
Yes, all our shoes are 100% authentic and are carefully checked for authenticity. We guarantee that you will always receive original products.
How can I be sure the shoes are authentic?
We only work with reliable and recognized suppliers and carry out strict checks on all products to ensure authenticity. This means you are assured of original sneakers.
Shipping Costs and Delivery
How long will it take to deliver my order?
Delivery time varies per product and is shown when selecting size or variant. In general, you can expect 1-7 business days, excluding weekends and holidays.
Do you ship selected products within 24 hours?
Yes, selected products will be shipped within 24 hours of ordering. This applies to orders placed before 5:00 PM on a working day.
How can I track my order?
After shipment, you will receive a track & trace code via email, which you can use to track your package until it arrives to you.
Returns and Exchanges
How can I return a product?
You can return a product within 14 days of receipt via our returns page . Make sure the product is in its original condition and use the return instructions provided.
PLEASE NOTE: Please note that return costs are the buyer's responsibility.
Can I exchange my purchase instead of returning it?
Yes, you can exchange a product within 14 days of receipt. Follow the return instructions on our returns page and indicate which alternative product you would like to receive.
How long will it take before I receive my refund?
Once your return has been processed, it typically takes 1-3 business days to process your refund. This is done via the same payment method that you used when purchasing.
Size advice
How do I find the right size for my shoes?
Please refer to our size chart for each product to find the correct size based on your foot measurements. For shoes with a different size, there is always size advice that will help you choose the right size.
Can I exchange the size if the shoes do not fit?
Yes, within 14 days. If the shoes have not been worn and are not damaged, you can return or exchange them within 14 days.
