Returns & Cancellations

Return and Exchange Policy at KeepItSneaker

We understand that sometimes you may change your mind about your purchase. That is why we offer you the option to return or exchange your sneakers within 14 days of receipt. The returns process is simple and clear, so you can exchange or return without any worries.

How does returning or exchanging work?

NB! The prices of our sneakers may vary, either up or down, from the price you placed your original order at. This is due to the constant price fluctuations in the market. Please keep this in mind if you want to exchange or return an item.

You can return or exchange your sneakers within 14 days of receipt. To register your return or exchange, use the link below (note returns must be registered via our portal otherwise they will not be accepted!):

Click here to register your return

As soon as we receive your return shipment in our warehouse, it will be processed within 7 working days. Please note that KeepItSneaker is not responsible for loss during shipping, so always keep your shipping receipt safe. We do not reimburse the costs for returning or exchanging; return costs are always at your own expense.

Return costs

For returns within the Netherlands, Belgium, Germany, France and other international destinations, the return costs are borne by the buyer. The exact costs are calculated in our returns portal and only need to be paid when the customer agrees to the conditions and costs within the returns portal. The return costs are €15,00.

Returns Policy

In order for your return to be accepted, the sneakers must meet the following requirements:

The sneakers must not have been worn. This means no creases, no dirt, and no signs of use.

The original shoe box must be in the same condition as when received, without damage.

All included items such as labels, factory tags, extra laces and tags must be intact and attached to the product.

Always pack the shoes in an extra outer box to prevent damage to the original box. Without proper packaging, the return may be refused.

Make sure to always keep a shipping receipt. KeepItSneaker is not responsible for returns that are lost during the shipping process.

Cancellation Policy

Do you want to cancel your order? Then follow the rules below:
Within 24 hours after ordering: If you cancel within 24 hours, no additional costs will be charged.
After 24 hours: If you cancel after 24 hours, a cancellation fee of €15.00 will be charged. This is because we work internationally and incur costs within 24 hours to process and ship your package.

How do you cancel?
Send us an email with the order number of the order you want to cancel.

Refused package upon delivery

If a package is refused upon delivery and returned to sender, the return costs will be charged.

We always strive to make the process as smooth as possible and hope that you are satisfied with your purchase. If you have any questions about the return or cancellation policy, please feel free to contact our customer service!